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If you are unable to login to the CloudShare application… Forgotten Password Web Browser Compatibility If you are STILL unable to login to CloudShare… If you are unable to login to the Clo...
I recently resumed my environment and it has not progressed passed 20% after waiting for some time. It looks to be stuck, and I cannot access my environment. Solution: This can occasionally happen...
I created a new blueprint today. But when go into the details of the blueprint, the option to “Export VMs” does not appear. I am a project manager of the managing project associated to the blueprin...
The File Sharing link is missing in Internet Explorer 9, 10 & 11 The best way to transfer files to your environment is to use Cloud Folders. However in most browsers, when logged into a virtual...
Issue: When performing task switching <ALT+Tab> while connected through Console connection, the ALT key state does not reset (release) as you leave the guest OS Symptoms: Upon return, the guest O...
ClearType is not enabled This is particularly noticeable when viewing in FireFox and affects all sites rather than CloudShare.com alone. To improve the visibility of fonts in your browser, enable...
Mysterious error when upgrading Windows Server 2012 to R2 CloudShare provides numerous templates that are updated on a regular basis. However if you need to upgrade a server you have already worke...
Overview Possible Host Machines Issues Possible Source Network Issues Known Issues and Recommendations Overview To use our technology, we require a minimum bandwidth of 100-150kbps for one RDP sess...
Microsoft has a known issue with RDP access which affects the standard Windows Terminal Services Client and CloudShare's version of it as well. The problem manifests itself when you are: connec...
Some custom-built templates running on CloudShare use the SUSE distribution. If you are having problems connecting to a SUSE machine via SSH, please make the following changes to its authenticati...
Having problems with your mouse in Linux? If you have installed your own windowing package to operate on top of Linux or have uploaded your own virtual machine, sometimes you may experience an inte...