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RDP Connectivity Issues

Overview

Possible Host Machines Issues

Possible Source Network Issues

Known Issues and Recommendations

 

 

 

Overview

 

To use our technology, we require a minimum bandwidth of 100-150kbps for one RDP session. So, if 10 users will be accessing the machines in the cloud, they will need at least a 1.5Mbps line. The recommended line for 10 users would be 1MB.

CloudShare provides a Connectivity Test tool located at http://test.cloudshare.com which helps determine problems that may exist on either the host machine or source network being used to connect to the guest Operating System(s) in the Cloud.

 

 

Possible Host Machines Issues

 

Using the Connectivity Test Tool on each of the Host Machines during setup will ensure that the pre-requisite plug-ins and applications are installed and the host machine is ready for the scheduled event.  This tool helps determine possible issues locally on each machine and will offer suggestions to help and resolve them.

To determine whether the required plug-ins and applications are installed properly, run the tool from all host machines being used to check the following:

A.    CloudShare Plug-in installed? Used for RDP connection and if not found, it will provide a link in the main pane at the bottom of the Technical Details page for installing the plug-in 

B.    Java installed? Used for Console connection and if not found, it will provide a link in the main pane and at the bottom of the Technical Details page to install Java

C.   Latest RDP Control? Used for RDP connection, if an update is available, it will offer the link for the update. RDP Control version 6.0.6001 is the minimal version for accelerated RDP to work.

 

Very Important: This Connectivity Test tool will cache a cookie on the local computer to know which technology it will use for its primary and failover connections. So when finished making changes or applying the suggestions that were offered, you must run the Connectivity Test tool once again to update that saved cookie. This will ensure that the connection attempted during the session will be optimal.  

 

 

Possible Source Network Issues

 

Using this connectivity test tool from any computer on the network segment will determine whether the firewall rules will allow connection through the required ports to help identify the root cause of the problem.

Tests performed on the local network, determine whether the following ports are available:

A.    TCP 443 – Used for Accelerated RDP Connection to Windows type OS (Primary)

B.    TCP 3389 – Used for RDP Connection to Windows type OS (Secondary)

C.   TCP 443 – Used for Console connection to both Linux and Windows type OS

D.   TCP 22 – Used for SSH Connection to Linux type OS

 

Very Important: This Connectivity Test tool will cache a cookie on the local computer to know which technology it will use for its primary and failover connections. So when finished making changes or applying the suggestions that were offered, you must run the Connectivity Test tool once again to update that saved cookie. This will ensure that the connection attempted during the session will be optimal.

 

 

 

Known Issues and Recommendations

 

1.    Login to your computer using an account with Administrator privileges

2.    For Windows 64 bit OS ‘s (i.e. Windows 7; 2008 and Vista), always use the Internet Explorer 32 bit version; You may also try running the IE in Administrator mode by following these steps:

  • Click the Start > All Programs > right click on Internet Explorer and select “Run As Administrator

3.    Turning off UAC (User Account Control) may help with installation of Internet Explorer Plug-in. To turn off the UAC, follow these steps:

  • Navigate to Control Panel > User Accounts
  • In the main pane, click the Change User Account Control Settings link
  • Move the slider down to “Never notify” and click the OK button

4.    If you have Windows XP with SPK 2 as your operating system, make sure you are using the Remote Desktop Connection 6.1 Terminal Services. You may download it from this location: Remote Desktop Connection 6.1

5.    For Windows XP SP3, Windows Vista SP1, and Windows Vista SP2 run the update to Remote Desktop Connection 7.0 found at this location: Update to Remote Desktop Connection 7.0

6. You can also try disabling ActiveX Filtering in IE. 

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