Environment not resuming and a GB hour question

Clayton Eames

• April 07, 2016 12:21

I've been trying to nearly an hour to resume my environment, which I put into a suspend state yesterday. It gets stuck at 33% and won't go past it. Please advise.

Also, I noted that before I tried resuming my environment this morning, I was at 72 gigabyte hours. While trying to resume my environment, which hasn't been working, I'm suddenly up to 80. How did that happen if I haven't even been able to use my environment?

0

• Official comment

  

  Peter Franks

  • April 07, 2016 16:23

  The issue with your environment not resuming has been fixed. Once it was fixed, it appears to have been running and in use, which would account for the increase in GB hours.

  Comment actions Permalink
• 

  Clayton Eames

  • April 07, 2016 16:28

  Thanks. If you would please also research the GB hours, I'd appreciate it. I haven't been able to get into it since yesterday and I'm the only one with access, so to hear that it's in use is...disturbing...

  0

  Comment actions Permalink
• 

  Clayton Eames

  • April 11, 2016 19:08

  If someone would please help me with the rest of this question, I'd appreciate it. Thanks.

  0

  Comment actions Permalink
• 

  Peter Franks

  • April 11, 2016 23:29

  Hi Clayton, I've referred this to our billing department on your behalf.

  0

  Comment actions Permalink

Please sign in to leave a comment.