VM has misconfigured users

Clayton Eames

• August 20, 2015 12:11

Hi,

I occasionally get this message. No idea why. I haven't changed anything or done anything with users and/or passwords. Yesterday, everything was fine. I come in today and see this message.

Nothing I try resolves the issue. I can still RDP in. I still have access to my Cloudshare folder. It looks like all I can't do is take a snapshot.

Support marks my issue as closed immediately after I submit a request and I never hear from them.

I'd love to know why this happens and what I can do to fix it. Any ideas?

Thanks.

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• Official comment

  

  Peter Franks

  • August 20, 2015 15:48

  Hello Clayton, if all your users are set up correct in the OS and in the CloudShare UI, this error can also be flagged if there is extraordinarily high CPU activity. Killing processes can help.

  Similarly, extremely high RAM (enough to go into the page file / 75% usage) or little remaining disk space can cause this as well.

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  Clayton Eames

  • August 20, 2015 15:58

  Hi Peter,

  My CPU is running at 0-5%, and my RAM is at 12-13%. My disk has 64.5GB free.

  I haven't done anything with my users in the OS. I've tried a few things in the CloudShare UI, only because it told me something was broken, but I have no idea what proper values in the UI SHOULD be. Any other ideas?

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  Clayton Eames

  • August 20, 2015 16:48

  Peter,

  If you would be able to go into my environment, poke around, and work your voodoo to fix this, I'd appreciate it. I'm at a total loss.

  Thanks!

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  Clayton Eames

  • August 24, 2015 11:12

  Peter,

  Now, Monday, having not touched my environment since Thursday, the error message doesn't show up, but I still can't take a snapshot. When I hover over the button, it says, "Please correct the machine(s) with the correct users and credentials order to take a snapshot."

  Any thoughts? Thanks in advance.

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  Clayton Eames

  • August 24, 2015 11:25

  And suddenly I can take a snapshot. What's going on with my environment? Is anyone doing anything to make this happen, or is it acting weird on its own?

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  Peter Franks

  • August 24, 2015 21:46

  Hi Clayton, it looks like there were two things that resolved this, the environment needed to be migrated to an alternate server, which happens automatically when an environment suspends. The snapshot button not enabling would be a latent cache issue in your browser. Clearing that or using an alternate browser would get that going faster.

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