Environment stuck at preparing..



  • Official comment
    Peter Franks

    Hello Keith, your environment is working now. No need to post a public message, but you're welcome to - any system issues are automatically identified so our engineering team were already working on it.

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    Keith Johnson

    For the future.. The email you get when you open a ticket as a Pro Plus customer is very discouraging. Sounds like you have to post to get help and that your ticket is not being looked at (IMHO):

    Thanks for your question. Please note that support for ProPlus is provided via our Help Center only.

    Please search the Help Center as this has likely been brought up and answered before. If not, submit your question to the forum and you will receive a response from the customer community.

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