Environment stuck at preparing..

Keith Johnson

• July 27, 2015 15:52

Like everyone else, our environment is stuck at "preparing" evidently we have to post a public message to have someone work on it instead of using the information I filled out in a ticket?

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• Official comment

  

  Peter Franks

  • July 27, 2015 19:58

  Hello Keith, your environment is working now. No need to post a public message, but you're welcome to - any system issues are automatically identified so our engineering team were already working on it.

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  Keith Johnson

  • July 27, 2015 20:12

  For the future.. The email you get when you open a ticket as a Pro Plus customer is very discouraging. Sounds like you have to post to get help and that your ticket is not being looked at (IMHO):

  Thanks for your question. Please note that support for ProPlus is provided via our Help Center only.

  Please search the Help Center as this has likely been brought up and answered before. If not, submit your question to the forum and you will receive a response from the customer community.

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