VM is extremely slow this morning

John Calvert

• April 29, 2015 10:28

This morning I started using my VM around 5am EDT; it is now 6:30am EDT. During this hour & 1/2 the VM has been extremely slow with every 15-30 secs a pause of 5 secs or more between VM execution / screen repaints. This makes the VM unusable for any but the most basic tasks. I saw the same behaviour last week at the same time, early in the morning EDT. I've checked my desktop PC and my Internet connection and it all checks out fine. I ran your remote access tests and got these results:

Speed Test Run
Bandwidth: 669.24KB/s (±6.83%)
Latency: 125ms (±4.06%)

Packet Loss Test
Ping statistics for 69.195.212.33:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 120ms, Average = 87ms

HELP!

1

• Official comment

  

  Kevin Shauger

  • April 29, 2015 16:22

  Hello John, there was a minor update to our service which caused the slowness like you mentioned. Performance has returned to normal now.

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