Submitting a request

Eric Flowers (ADB-billing)

• April 16, 2015 20:46

I have created a request. Since we have ProPlus we have to go through the support web site. After I submitted the request, the status of the request shows Solved. I have not received an answer yet. Is it suppose to work in this manner?

Thank you
Karen

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  David Somerset

  • April 23, 2015 23:03

  hey there, it looks like you posted in the feautre request area. Did you have a problem you're running into?

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  John Calvert

  • June 02, 2015 03:02

  ProPlus accounts are only supported via the "Community" forum, they are not eligible for support requests. If you submit a support request it gets closed as "solved" simply because you are directed to use the community forum.

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