My VM is stuck in a 'Preparing - 32%' state.


1 comment

  • Official comment
    Peter Franks

    Hi Nick, in ProPlus, the best thing to do is post a notification here as we monitor the Help Center closely. In all cases, we are already working to resolve these types of issues as we have system monitors in place to alert our engineers.

    In our other platforms, manually suspending, waiting 5-10 minutes and resuming resolves rare issues like this.

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