My VM is stuck in a 'Preparing - 32%' state.

Nick Krieble

• January 10, 2015 13:33

My VM is stuck in a preparing 32% state. What causes is this? Is there any way to fix it from a 'cloudshare end user' perspective?

0

• Official comment

  

  Peter Franks

  • January 13, 2015 00:25

  Hi Nick, in ProPlus, the best thing to do is post a notification here as we monitor the Help Center closely. In all cases, we are already working to resolve these types of issues as we have system monitors in place to alert our engineers.

  In our other platforms, manually suspending, waiting 5-10 minutes and resuming resolves rare issues like this.

  Comment actions Permalink

Please sign in to leave a comment.