33% preparing very long time, more than 1 hour

Comments

6 comments

  • Official comment
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    Peter Franks

    Hello, our apologies for the disruption this caused. Details and analysis of this issue have been posted to our Status Page.

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    Digital Evolution

    Same here. My environment is stuck on preparing at 33% for over 1H and I cannot seem to find the 'contact support' link anymore. Please help.

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    Pete Smith

    Same here.. doesn't look like there is any kind of phone support... just a knowledge base

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    Ashwat Venkatesan

    Same issue here... and support link has disappeared too.

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    Arthur Zeyda

    Same issue here for me. The updates state that the issue is fixed but it is not fixed for me.

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  • Avatar
    Tzvika Zitzman

    Hi all,

    We had a brief stint of performance issues for some of the users yesterday. Almost all environments resumed gracefully after a while but some had to be 'nudged' manually.

    Everything was back to normal by 8:00AM PST.

    We apologize for the inconvenience it caused.

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