33% preparing very long time, more than 1 hour

Rustam Ibragimov

• October 27, 2014 13:02

1/1 VMs preparing not working, help.
how to write in support of those it is unclear 20 minutes looking for could not find the button

2

• Official comment

  

  Peter Franks

  • October 30, 2014 00:02

  Hello, our apologies for the disruption this caused. Details and analysis of this issue have been posted to our Status Page.

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  Digital Evolution

  • October 27, 2014 13:14

  Same here. My environment is stuck on preparing at 33% for over 1H and I cannot seem to find the 'contact support' link anymore. Please help.

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  Pete Smith

  • October 27, 2014 13:38

  Same here.. doesn't look like there is any kind of phone support... just a knowledge base

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  Ashwat Venkatesan

  • October 27, 2014 15:23

  Same issue here... and support link has disappeared too.

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  Arthur Zeyda

  • October 27, 2014 16:49

  Same issue here for me. The updates state that the issue is fixed but it is not fixed for me.

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  Tzvika Zitzman

  • October 28, 2014 08:00

  Hi all,

  We had a brief stint of performance issues for some of the users yesterday. Almost all environments resumed gracefully after a while but some had to be 'nudged' manually.

  Everything was back to normal by 8:00AM PST.

  We apologize for the inconvenience it caused.

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