Misconfigured admin credentials
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    Peter Franks

    Hi Clive,

    Looking at your environment, it seems that you set up a new user account on the Windows 7 Pro SP1 With Office 2010 machine and gave it a new password. When changing a password on a VM you also need to update that information in the CloudShare interface as well to ensure a stable connection.

    You can see a walkthrough on how to customize passwords. When going through this one, it looks like you have already completed the first step, so you would just need to move onto the second step: 'Customizing the password in CloudShare'.

    Just as an FYI, our forums have a wealth of information as well: https://support.cloudshare.com/forums. In the meantime, let me know if you have any other questions.

    Many thanks,

    Scott Petri

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