Students who need help can either message you or click a button to request assistance.  

When a student messages you, an indication appears in the students section of the actions panel:

To see the message and respond, click the message icon ().

When a student requests assistance, the Assist Me Requests icon turns blue. The number of open requests appears next to it:

Click it to see who needs help:

You can click the  to cancel a request, or click the message icon to start private messaging with the student. 

To view a student's work closely, click  at the top right of the student's thumbnail and select Zoom in. This opens the VM that the student is currently working on in a separate browser tab. 

To actively assist a student in their environment, select the Take Over option from the Zoom In menu:

Select the VM that you wish to view and control over and then click Enable Input  to interact with the selected VM.

The instructor console enables you to chat with the whole class and to chat one on one with students.  

Use the Class Chat area to chat with the whole class.

Use the Students area messaging features to broadcast a message to all students and to chat one on one.

Assisting students in a large class can be challenging for a single instructor. CloudShare enables you to benefit from one or more additional instructors, quickly and easily.

While the class is running, anyone who is assigned the Project Manager role for the same project used by your class can also open the instructor console for the class and instantly access the student assistance functions (like Zoom and Chat) described above.

A Project Manager can monitor progress of the class and of each student from the console, as well as see any pings or questions from a student.

Like the instructor, a Project Manager can also broadcast a VM from a selected student.