We have improved our activity sensing capabilities so that we can better detect a lapse of activity in your environments. As a result, our auto-suspend feature will only trigger after 60 consecutive minutes of inactivity. With this change, you no longer need to manually extend to maintain an active environment - as long as you are active at some point in a 60 minute window.
This sensing is so precise we can detect not only when you are actively working via RDP, but also via Console, SSH, Windows Remote Desktop and Web Access. The requirement for the 'Extend' option simply became redundant. If you are connecting to a CloudShare VM from outside of our application, you may still see the counter running down. We still sense your activity and as long as you are actively working we will reset the clock.
If you desire more granular control over the environment policies including inactivity settings, our TeamLabs product offers advanced environment customization capabilities.