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Auto-suspend enhanced activity sensing

We have improved our activity sensing capabilities so that we can better detect a lapse of activity in your environments.  As a result, our auto-suspend feature will only trigger after 60 consecutive minutes of inactivity. With this change, you no longer need to manually extend to maintain an active environment - as long as you are active at some point in a 60 minute window.  

This sensing is so precise we can detect not only when you are actively working via RDP, but also via Console, SSH, Windows Remote Desktop and Web Access. The requirement for the 'Extend' option simply became redundant.  If you are connecting to a CloudShare VM from outside of our application, you may still see the counter running down. We still sense your activity and as long as you are actively working we will reset the clock. 

If you desire more granular control over the environment policies including inactivity settings, our TeamLabs product offers advanced environment customization capabilities.

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Comments

  • Avatar
    Justin Fentress

    Over the last several days of constantly developing within my CloudShare environment, using Windows Remote Desktop, the auto-refresh has kicked in, for the most part. There are a handful of times I am literally in the middle of working on something within the environment and it still gets suspended.

    Some of my other colleagues have seen the same in their environments. One of them was in the middle of a Visual Studio deployment in their CloudShare SharePoint environment when his environment was suspended.

  • Avatar
    Peter Franks

    Hey Justin, weird - very weird. Please contact Support from the link above when you see this happening and provide specific details.

    As long as you're connected via RDP, the clock resets at 0. If connecting through CloudShare's UI, the clock won't even run down. Seriously, it's that good.

  • Avatar
    Alex Vinyar

    Last week I was running a class consisting of 15 boxes. Students tried different approaches to keep boxes alive, including leaving up gmail, active ssh sessions with keep alive, pings, etc.. most of them timed out, though a couple did stay up.

  • Avatar
    Peter Franks

    Hey Alex - this really only applies to our ProPlus platform. Training Classes in Enterprise are managed by Policies. Contact Support if you have a specific policy that needs to be updated.

  • Avatar
    Simon Forman

    I don't seem to be getting the keep-alive behaviour working when using the Microsoft's Remote Desktop for Mac. I end up having to use a Windows VM and RDP in that way for my session to not suspend. Is this a known issue?

  • Avatar
    Tim Ferro

    What if I want to install a bunch of patches but don't feel like sitting at the keyboard keeping it alive? What if I want to prepare for a presentation by spinning up the VM but then I talk for an hour first before the demo?

  • Avatar
    David Somerset

    Hi Tim - for any updates I usually just keep these running in the background and let them run while doing other work.

    Or you could just keep a window open conencted to the machine. I've gone to lunch a couple times and have seen the desktop right where I left it.

  • Avatar
    Tim Ferro

    David, your response the removal of a feature that I used all the time for a feature I do not care about shows a complete lack of understanding of how I use your product. Suggesting that I change the way I work to accommodate your change will not help you retain me as a customer. I do not require a response to this, only know that if the feature is not put back by my renewal date in February, I will be terminating my subscription.

  • Avatar
    Peter Franks

    Hello Tim, FYI - David's not an employee of CloudShare, but very kindly provided his suggestion.

    I'm sorry you feel that way about the removal of the extend button, however this is a part of CloudShare's move to a far more powerful platform.

    As great as ProPlus is, it has some inherent limitations, hence TeamLabs, which lets you fully configure just about everything.

    David's suggestion is the one we would normally advise.

  • Avatar
    Tim Ferro

    David, my apologies, I thought you worked for CloudShare. Thanks for the suggestion.

    Scott, as a single dev using cloudshare for demos and personal use, I have no need for TeamLabs. Per this post "requirement for the 'Extend' option simply became redundant" I vehemently disagree and have 2 use cases that show this.

    Thanks for your time.

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