Plug-in Installation

General

1. Supported Browsers & Plugin Installation

2.1 Steps to enable the Active X plug-in when using Internet Explorer

2.2 Steps to enable the Plug-in when using Firefox

2.3 Steps to enable the Plug-in when using Chrome

3. Troubleshooting Information

Recommendations

Manual Installation of Active X and Plug-in

 

 

General

To make sure your system is best prepared for using CloudShare, access the CloudShare test page. The test page is located at: http://test.cloudshare.com

Note that some of the tests check network port connectivity which can vary between different locations depending on your network’s firewall rules.

 

 

 

1. Supported Browsers & Plugin Installation

The browsers should automatically ask to install any necessary plugins when first attempting to access a CloudShare environment. Like Flash or other browser plugins, the end-user must be logged in to their local physical computers with sufficient privileges to install such plugins (Administrator Privileges). It may also help to turn off UAC (User Account Control) on some of the Operating Systems when attempting to install the Internet Explorer Plug-in.  

Note: some configurations require Java to be installed before adding the CloudShare plug-in. If this is the case, an appropriate message will be displayed.

 

Browser Compatibility Matrix

browser_compatibility_matrix_v2.png

Firewall Ports

firewall_ports_1.png

If you require details on our IP ranges to ensure they are available through a corporate network, please contact CloudShare Support.  

 

2.1 Steps to enable the Active X plug-in when using Internet Explorer:

1. When you first try to access a machine from the Environment Explorer, a message will appear in the information bar, Click on the Information Bar Message

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2. Click the Run button to install the Terminal Services ActiveX Client

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3. Click the browser’s Refresh button after your ActiveX plug-in install completes (F5)

2_1_3.jpg

 

 

 

2.2 Steps to enable the Plug-in when using Firefox:

 

1.    When you first try to access a machine from the Environment Explorer, a message will appear in the main pane “Missing Plugin detected”, Click on the Install button

 2_2_1.jpg

2. Click the ‘Allow’ button that appears in the information bar

2_2_2.jpg

3. From the Software Installation dialog box, click the Install Now button

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4. Once installation of the plug-in completes, click the Restart Firefox button which will automatically connect you to the machine you tried to access

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5. You may close the Add-ons dialog box

 


 

2.3 Steps to enable the Plug-in when using Chrome:

1.    When you first try to access a machine from the Environment Explorer, a message will appear in the main pane “Missing Plugin detected”, Click on the Install button

2_3_1.jpg

2. Click the ‘Always run for this site’ button that appears in the information bar

2_3_2.jpg

3. From the Software Installation dialog box in the bottom left, click the ‘Continue’ button

2_3_3.jpg

Then click ‘Install’

2_3_3a.jpg

4. Once installation of the plug-in completes, restart Chrome and try to access the machine. 

 

 

 

3. Troubleshooting Information

CloudShare has a built in troubleshooting capability. Simply click on the Troubleshoot link that is available from the View Machines page and the Connectivity Test page will open in your browser window, you may also navigate directly to the page from the following URL: http://test.cloudshare.com

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The Connectivity Tool will test and provide suggestions for the following:

1.       CloudShare’s Speed Test:

a.    Line speed – Upload and Download

b.    Line Quality – Latency, Jitter and Packet Loss

 

2.       Technical Details:

a.    Connection methods available – Accelerated RDP, RDP, Console, SSH

b.    CloudShare Plugin – Installed?

c.    Java – Installed?

3_2.jpg

 

 

Recommendations

1.    Login to your computer using an account with Administrator privileges

 2.    For Windows 64 bit OS ‘s (i.e. Windows 7; 2008 and Vista), always use the Internet Explorer 32 bit version; You may also try running IE in Administrator mode by following these steps:

    • Click Start > All Programs > right click on Internet Explorer and select “Run As Administrator

3.    Turning off UAC (User Account Control) may help with installation of Internet Explorer Plug-in. To turn off the UAC, follow these steps:

    • Navigate to Control Panel > User Accounts
    • In the main pane, click the Change User Account Control Settings link
    • Move the slider down to “Never notify” and click the OK button

 4.    If you have Windows XP with SPK 2 as your operating system, make sure you are using the Remote Desktop Connection 6.1 Terminal Services. You may download it from this location: Remote Desktop Connection 6.1

5.    For Windows XP SP3, Windows Vista SP1, and Windows Vista SP2 run the update to Remote Desktop Connection 7.0 found at this location: Update to Remote Desktop Connection 7.0 

6. If you use Console access for testing purposes, recent Java updates have presented a few problems to overall access to a VM.  When trying to view a machine from a 64-bit OS, your web browser might not be detecting if you have Java installed.  Windows 8 and 8.1 (64-bit) are mainly affected however other versions may be affected as well.  To resolve any instability, we suggest manually installation both 64-bit and 32-bit versions of Java from here.  

 

 

Manual Installation of Active X and Plug-in

IE - Active X

  1. Unzip and save the attached cab file directly on your computer
  2. Open the cab file and copy the itstrdp.dll to C:\ (or any other directory)
  3. Open a command prompt window and navigate to the directory where you copied the itstrdp.dll and type the following command: regsvr32 itstrdp.dll

 

FireFox

Install from http://use.cloudshare.com/resources/itst-plugin-v1.4.4.xpi

Or manually by following these steps:

  1. Save the attached xpi file directly on your computer
  2. From the options menu of your browser, navigate to the Add-ons section and choose “Install Add-on From File”
  3. Navigate to the directory where you saved the xpi file and choose Open, the installation will begin automatically

 

Chrome

Install from http://use.cloudshare.com/resources/chrome-plugin-v1.4.4.crx

Or manually from the attached crx file.

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Comments

  • F55e0b83c86847e153e79e2df7706e9a?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user
    Martin Prinz

    When I try to install the chrome plugin from the link above, I get the message that the plugin must be installed from the chrome web store only...but I cannot find it there.

  • 119acce5f03c5ddda14fffff3498c5fa?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user
    Venkatesh R

    Downloaded IE Zip file and installed the dll. Still IE9 shows missing plugin. Even changed to IE8 mode and no luck.

    In Chrome, now no way to install .crx files. All Scripts has to be executed from Chrome Web Store only.

  • Scottpetri1
    Scott Petri

    Hi Venkatesh, Google made some changes to their extensions policy for Chrome so the CloudShare plug-in should appear in the Web Store soon.  

    In the meantime you can add the extension manually by dropping the .crx file in Chrome Extensions.  You can get there by going to the Wrench Icon > Tools > Extensions ( chrome://chrome/extensions/

    drop_in_chrome_extenstions.png

  • F11772fdc4788ee36bc531caee7deefc?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user
    jeevan bobba

    Hello ,

     I don't have admin access to system. how can i install  plug-in .

    Thanks,

    jeevan

  • Scottpetri1
    Scott Petri

    Hi Jeevan, your best bet will be to request your IT Department grant you access or install the plug-in for you.  

  • 58a1737cdec7ddff3cf5e8fc8dcad21c?default=https%3a%2f%2fassets.zendesk.com%2fimages%2fframe_user
    Huw Smith

    If anyone encounters a similar problem to me when trying to install the plugin for Chrome... the drag and drop to install didn't work for me under the newer versions. I have had to unzip the extension package, tick 'developer mode' and click load unpacked extension then locate the directory.  This is where I get a warning about "manifest versions" but it does still work even with this warning.  

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