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Play Sound on a Windows VM over RDP 

When you're connecting to a Windows VM via RDP, the environment viewer lets you play sound on the remote VM. 

In order for sound on a Windows VM to play through the viewer, you first need to to make sure audio is enabled for Remote Desktop Protocol (RDP) on the Windows VM. Use these instructions if you need to enable audio for RDP on the VM. Then you can enable sound on the VM in the environment viewer.

Enabling Audio over RDP on a Windows VM

To enable audio for Remote Desktop Protocol in a Windows virtual machine, follow the instructions for the version of Windows running on the machine.

Windows Server 2008 R2
  1. Click Start > Run, type gpedit.msc and click OK.

    The Local Group Policy Editor appears.

  2. Expand Local Computer Policy/Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host.

  3. Select Device and Resource redirection

  4. Double-click Allow Audio and Video Playback redirection

  5. In the Allow audio and video playback redirection window, click Enabled and then Apply.

    The state of the Allow Audio and Video Playback Redirection setting changes to Enabled.

  6. Restart the virtual machine.

Windows Server 2012 R2
  1. Right-click Start > Run, type gpedit.msc, and click OK.

    The Local Group Policy Editor appears.

  2. Expand Local Computer Policy/Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host.

  3. Select Device and Resource redirection

  4. Double-click Allow Audio and Video Playback redirection

  5. In the Allow audio and video playback redirection window, click Enabled and then Apply.

    The state of the Allow Audio and Video Playback Redirection setting changes to Enabled.

  6. Restart the virtual machine.

Windows Server 2016
  1. Right-click Start > Run, type gpedit.msc, and click OK.

    The Local Group Policy Editor appears.

  2. Expand Local Computer Policy/Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host.

  3. Select Device and Resource redirection

  4. Double-click Allow Audio and Video Playback redirection

  5. In the Allow audio and video playback redirection window, click Enabled and then Apply.

    The state of the Allow Audio and Video Playback Redirection setting changes to Enabled.

  6. Restart the virtual machine.

Enabling Sound in the Viewer

In the Environment Viewer (click View or View VM in the environment's details page to open the viewer), under Remote Access Controls, change the sound setting in the Sound dropdown:

  • Disabled  (default). No sound is played.

  • Enabled. When software on the VM uses the sound card, sound is played in the viewer.

  • Enabled with high quality. When software on the VM uses the sound card, sound is played in the viewer with higher quality.

When you change the setting, the RDP connection to the VM is reinitiated. 

Note

If you do not see this feature for a Windows VM, please contact Support and ask us to enable it for you.

Note

For Enterprise users, the default setting is configurable per environment or snapshot (see Customizing VM Tabs ).

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